Welcome to NTSM Pay! We specialize in providing a variety of recharge services, including prepaid mobile, DTH, and other bill payments. As our services are digital and do not involve the shipping of physical products, this Shipping Policy outlines the delivery and fulfillment processes for our digital services.
Service Delivery
Instant Digital Delivery:
Prepaid Mobile Recharge: Once your payment is successfully processed, the prepaid mobile recharge will be instantly credited to the specified mobile number. You will receive a confirmation message from your telecom operator and a transaction receipt from NTSM Pay.
DTH Recharge: Upon successful payment, the DTH recharge will be immediately applied to your DTH account. You will receive a confirmation from your DTH service provider and a receipt from NTSM Pay.
Bill Payments: For services like utility bill payments, once your payment is confirmed, the bill amount will be promptly credited to the respective service provider. You will receive a confirmation email or SMS from the service provider and a transaction receipt from NTSM Pay.
Order Processing
Processing Time: Orders for digital services are typically processed instantly. In rare cases, there may be a short delay due to high transaction volumes or technical issues.
Confirmation: You will receive an email or SMS confirmation for every successful transaction, detailing the amount, service provider, and date/time of the transaction.
Transaction Issues
Failed Transactions: If your transaction fails but your account is debited, the amount will be automatically refunded to your original payment method within 5-7 business days. If you do not receive a refund within this period, please contact our support team for assistance.
Delayed Transactions: While most transactions are processed instantly, some may take a few minutes due to network delays. If you do not receive confirmation within 30 minutes, please check your transaction history in your NTSM Pay account or contact customer support.
Contact Us
If you experience any issues with your digital transactions or have any questions regarding our services, please contact us:
Email: support@ntsmpay.com
Our customer support team is available 24/7 to assist you with any issues or concerns. For immediate assistance, please reach out to us during our office hours:
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about our delivery practices.
We may update this Shipping Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about our delivery practices.
