Thank you for choosing EZYNTSMPE for your mobile recharge and other recharge services. We strive to ensure a seamless and satisfactory experience for all our users. However, we understand that issues may occasionally arise. Please read our refund policy carefully to understand your rights and our obligations regarding refunds.

General Refund Policy

Due to the nature of mobile and other recharge services, once a transaction is successfully processed and the recharge is completed, it cannot be reversed or refunded. This policy is in place because the funds are immediately transferred to the respective service provider, and we are unable to retrieve them.

Platform Fees Refund

While we do not offer refunds for completed recharges, we do provide a refund for platform fees under certain conditions. If you are not satisfied with our services or if there was an error on our part, you may request a refund of the platform fees within 7 days of the transaction date.

Conditions for Platform Fees Refund

To be eligible for a platform fees refund, the following conditions must be met:

Refund Request: The refund request must be made within 7 days of the transaction date.
Proof of Transaction: You must provide proof of the transaction, such as the transaction ID, date, and time of the transaction.
Reason for Refund: A valid reason for requesting the refund of platform fees must be provided. This includes service errors, technical issues, or dissatisfaction with our platform.

How to Request a Refund

If you meet the conditions for a platform fees refund, please follow these steps to request a refund:

Contact Us: Reach out to our customer support team via email or phone.

Provide Details: Include the following information in your refund request:

Your name and contact information.
The transaction ID and date.
The reason for the refund request.
Any relevant screenshots or documentation.
Submit Request: Submit your refund request. Our customer support team will review your request and get back to you within 3-5 business days.

Processing Refunds

Once your refund request is approved, the platform fees will be credited back to your original payment method within 7-10 business days. Please note that the exact time frame may vary depending on your bank or payment provider.

Non-Refundable Transactions

Please note that the following transactions are non-refundable:
Completed mobile recharges and other recharge services.
Transactions outside the 7-day refund request window.
Platform fees for transactions that do not meet the refund conditions outlined above.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about our refund practices.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

Thank you for using EZYNTSMPE. We appreciate your business and are committed to providing you with the best possible service.